Store Manager Doesn't Understand How USB Cables Work

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mattstaff
Apr 9, 2021 2:00 PM EDT

It's tech support tales like the one we have here that really lead us to question how some folks end up in the qualified positions of power that they do. Like, a manager who somehow doesn't understand how USB cables work. How does that even happen? Our hearts go out to the coworkers that had to deal with that whole frustrating situation. For another tech support tale check out the time that Karen spilled water all over some power outlets, and then bothered tech support to fix the impressive fiasco. 

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  • 01
    Font - r/talesfromtechsupport + Join u/montvious · 11h 1 End-user is confused by USB Medium This is a story from my time in retail IT, where we handle both credit card readers, signature pads, but also barcode scanners. I worked for a medium-sized (~150 employee / 27 location) retail company specializing in cellular resales
    via u/montvious
  • 02
    Font - (think authorized retailers for carriers). I was called in as the Director of IT to take over IT for a company without... well, IT. Prior to my entry, it was actually just disjointed computers without any management (even AD). Towards the start of my work, we had a store manager from a small-ish store who it was always apparent she didn't know tons about electronics, but I figured she had to know some stuff about electronics to be the store manager at a cell phone store. Boy, was I wrong.
    via u/montvious
  • 03
    Font - After months of IT tickets regarding this (and telling her to stop pressing those buttons repeatedly), we made the decision to remove the wireless scanners as they were clearly too difficult for this store to understand how to use properly. We sent a Symbol wired scanner (more expensive, but far better) to the branch, which plugged in via USB, and was plug and play, as it emulated an HID keyboard. I put instructions in the box, and I thought that would be it. Until it wasn't. I get an ema
    via u/montvious
  • 04
    Font - I'm not a fan of <me> so l'm hoping you can help me. I need someone to drive out to my branch to set up this scanner, it's very confusing. I have asked everyone nobody knows how to do it. and Thanks, <store manager>" I reached out to the employee, and the conservation went something like this: Me: "Hi, SM. I understand you were having issues with setting up the scanner?" SM: "Oh, god. Yes, I followed the instructions and it's very confusing." Me: "So, it should just be a USB cable. Have y
    via u/montvious
  • 05
    Font - SM: "It has two cables going straight into the ground." Turns out it just had a bit of the slack tucked into the desk, so easy fix. However, she continued to be utterly confused by the USB cable, then refused to troubleshot further. Asked for another employee, who said they had tried to help but she refused to let them. Plugged the cable in and it worked fine. Astonishing how some people have the jobs they do, isn't it? 723 31 1, Share
    via u/montvious

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